Victim Services


To protect the citizens of the Commonwealth and to provide a safe, secure and humane environment for staff and offenders in carrying out the mandates of the legislative and judicial processes; and, to provide opportunities for offenders to acquire skills which facilitate non-criminal behavior.

 VSB Frequently Asked Questions

Below is a list of the most frequently asked questions.  If your question is not answered here, please contact us and we will attempt to assist you.

Registration FAQ's  

Q: How do I register to be notified when my offender's custody changes?
When you call the VINE Line at 1-800-511-1670 for information on your offender, you will be given the opportunity to register for notification. You can also go to the VINE website.
When I enter the name for my offender there are 2 records for him. Why is that?
Some DOC offenders will have both a DOC record and a local jail record.  If this occurs, register on both.


Notification FAQ's

My offender was transferred from one prison to another and I was not notified. Does this mean the system failed?
No. The system has not failed. Currently we notify registered victims when an offender is transferred from one jail to another, but movement from one DOC institution to another does not trigger a notification call.
If an inmate escapes from a prison in my community can I be notified?
Yes. AlertXpress provides information about the Community Escape Notification system.
When an offender is arrested, how long do I have to wait to register for that offender?
Our VINE system is connected directly to the booking system of the local jails. Within 15 minutes of an offender being booked into jail, that offender's record will be available for registration.
Q: I have forgotten my PIN number. How do I get the notification calls to stop?
Contact the VINE Program Staff at 1-502-564-5061 or 1-877-OVS-6818 (toll-free).
I am getting calls almost every hour about an inmate getting released from prison and I have no idea who he is or why I'm getting notified. Am I in danger from this person and what can I do to stop these calls?
If you are receiving notification calls, that means someone has registered your phone number with the VINE system. If you are positive no one at your home registered to be notified, there are two other possibilities:  either someone entered your number in error, or more likely, if your phone number has been assigned to you within the past 2 or 3 years, it was registered by the previous owner of the number, and the registration was not cancelled when the victim gave up that number.
In either case you are not in danger. The VINE system registrations are totally anonymous. Call our office at 1-502-564-5061 or 1-877-OVS-6818 (toll-free), and a staff member will assist you in getting your number removed from the registration database.


Offender FAQ's

How do I obtain information about my offender through VINE?
Dial 1-800-511-1670 and follow the instructions. You only need to know either the offender's name or number. You can also go to the VINE website.
Where can I find information about where an offender will be after he has been paroled?
Contact the Parole Board at 1-800-221-5991
Where can I find information about an offender's early release?
Contact our office at 1-502-564-5061, or 1-877-OVS-6818 (toll-free), or through our staff directory link.
 Q: Can I get information about offenders in other states?
 A: Go to the VINE website and click on the desired state.


Miscellaneous FAQ's

 Q: As a victim, how do I provide input to the Parole Board concerning my offender?
 A: Contact the Parole Board at 1-800-221-5991 (Victim Line) and inform them you wish to provide input to a hearing.
 Q: Where can I find information about other services provided for Kentucky crime victims?
 A: See our links to victim resources, contact our Victim Advocate through our staff directory, or contact the Victim Advocate in the office of your County Attorney or the Commonwealth Attorney for your district.



First Line of Defense

“The first lines of defense against criminals are the victims themselves.”

~ Michael Badnarik




Helpful Links 

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